At Mridah, we take pride in offering high-quality jewelry pieces that are crafted with precision and attention to detail. We understand the importance of ensuring that our customers are satisfied with their purchases and have peace of mind when it comes to the durability and longevity of our products. That is why we provide a comprehensive warranty for all our jewelry items.
Our warranty covers any manufacturing defects or faults that may arise in the jewelry within a specified period of time. This warranty is valid from the date of purchase and extends to the original purchaser of the item. It is important to note that the warranty does not cover damages caused by normal wear and tear, accidents, misuse, or improper care of the jewelry.
Here are the key details of our warranty:
Duration: Our warranty period varies depending on the type of jewelry item. Please refer to the product description or contact our customer support for specific warranty details.
Coverage: Our warranty covers any defects in materials or workmanship, including issues such as loose stones, faulty clasps, or broken chains. If you encounter any such issues within the warranty period, we will repair or replace the item free of charge.
Exclusions: The warranty does not cover damages caused by factors beyond our control, such as accidents, improper handling, or exposure to harsh chemicals. Additionally, any modifications or alterations made to the jewelry by a third party will void the warranty.
Claim Process: If you believe that your jewelry is covered under our warranty, please contact our customer support team with your order details and a description of the issue. Our team will guide you through the claim process and provide instructions for returning the item, if necessary.
Proof of Purchase: To avail of the warranty, you will need to provide a valid proof of purchase, such as the order confirmation email or receipt. Please ensure that you retain this document for future reference.
Limitations: Our warranty is non-transferable and applies only to the original purchaser of the jewelry. It is valid only for purchases made directly from our official website or authorized retailers.
At Mridah, we are committed to delivering exceptional quality and customer satisfaction. Our warranty is a testament to our confidence in the craftsmanship of our jewelry. Should you have any questions or require further assistance regarding our warranty, please do not hesitate to contact our customer support team. We are here to assist you and ensure that your jewelry brings you joy and elegance for years to come.
