At Mridah, we understand that sometimes a purchase may not meet your expectations. That's why we have a straightforward and customer-friendly refund policy in place. We want you to be completely satisfied with your jewelry purchase, and we are here to assist you every step of the way.
If for any reason you are not satisfied with your jewelry, you may request a refund within 30 days of receiving your order. We believe in providing our customers with ample time to evaluate their purchase and make an informed decision.
To initiate a refund, simply contact our customer support team with your order details. Our dedicated team will guide you through the process and ensure a smooth and hassle-free experience. We value your feedback and will use it to improve our products and services.
It's important to note that to be eligible for a refund, the jewelry must be in its original condition, unworn, and with all tags and packaging intact. We kindly request that you take care when trying on your jewelry to avoid any damage or scratches. We reserve the right to refuse a refund if the item shows signs of wear or has been altered in any way.
Once we receive your returned jewelry, our team will inspect it to ensure it meets the refund criteria. If everything is in order, we will process your refund within 5 business days. Please note that the refund will be issued to the original payment method used during the purchase.
In the rare event that you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or offer a full refund, including any shipping charges incurred.
While we strive to provide accurate product descriptions and images, we understand that sometimes the actual item may differ slightly. Please keep in mind that variations in color, size, and design may occur due to the handmade nature of our jewelry. Such variations are not considered defects and are part of the unique charm of our pieces.
At Mridah, we are committed to ensuring your satisfaction with our jewelry. If you have any questions or concerns regarding our refund policy, please don't hesitate to reach out to our customer support team. We are here to assist you and make your shopping experience a delightful one.
